Raising Concerns and Making a Complaint

INTRODUCTION

The UK Association for Humanistic Psychology Practitioners (UKAHPP) aims to ensure that concerns and complaints are properly and appropriately addressed as effectively and efficiently as is possible. This document contains information to assist in the process of raising and processing concerns and complaints.

It is desirable that all local and informal processes for addressing concerns are exhausted before formal procedures are initiated.

There are three main ways in which concerns or complaints can be addressed dependent on who the concern or complaint is about:

  1. The practice of a UKAHPP member who is registered with the UK Council for Psychotherapy (UKCP)
  2. The practice of a UKAHPP members (who is not registered with the UKCP)
  3. UKAHPP as an organisation, including the conduct of its officers, employees or representatives acting in an official capacity.

RAISING CONCERNS

It is important that the UKAHPP knows about your concerns as soon as possible. You can contact our Administrator who will consider your options with you or direct your concerns to someone able to address your concern:

In writing by post:

The Administrator
UKAHPP
Box BCM AHPP
27 Old Gloucester Street
LONDON
WC1N 3XX

By e-mail:                               admin@ahpp.org.uk

By telephone:                        08457 660326

Making a Complaint

1. Complaints about the practice of UKAHPP member who is registered with the UK Council for Psychotherapy (UKCP)

The UKAHPP is an Organisational Member of the UKCP and as such UKAHPP members may apply for registration as a Psychotherapist or Psychotherapeutic Counsellor on the UKCP national register.  Complaints about the practice of a UKAHPP member who is also registered with the UKCP, will be handled through the UKCP’s Central Complaints Procedure (CCP).  You can find out if a member is on the UKCP Register by contacting UKCP or by visiting the UKCP register.

Such a complaint should be raised with the UKCP directly:

In writing by post:

UKCP
2nd Floor, Edward House
2 Wakley Street
LONDON
EC1V 7LT

By e-mail:                               complaints@ukcp.org.uk

By telephone:                        020 7014 9955

Website:                                 http://www.ukcp.org.uk/complaints

2. Complaints about a Member of UKAHPP (who is not registered with the UKCP)

Complaints about the practice of a UKAHPP member (who is not registered with the UKCP) will be handled by the UKAHPP Ethics Committee under the UKAHPP Complaints Procedure. You can make a complaint by writing to the General Secretary.

If your complaint concerns the General Secretary, your complaint should be sent to the UKAHPP Board of Directors at the same address.

Please include the following information:

  • Full name of the UKAHPP member you are making a complaint against
  • Your name and relationship to the member e.g. Client, Trainee, Supervisee
  • Details and dates(s) of the alleged incident(s) you are making a complaint about
  • If possible the reference number of the sections of the Code of Ethical Principles and/or of the Code of Practice you believe to have been breached. Alternatively, your UKAHPP Facilitator (who will contact you soon after your complaint is received) will help you with this.

The General Secretary will contact you within 28 days of receipt of the complaint and provide you with a copy of the UKAHPP Complaints Procedure.

The UKAHPP Code of Practice and UKAHPP Code of Ethical Principles can be accessed on the UKAHPP website or obtained on request from the UKAHPP Administrator.

In writing to:

The General Secretary
UKAHPP
Box BCM AHPP
27 Old Gloucester Street
LONDON
WC1N 3XX

By e-mail:                               admin@ahpp.org.uk

3. Concerns and Complaints about UKAHPP as an Organisation, including the conduct of its Officers, Employees or Representatives acting in an official capacity

The UKAHPP is committed to providing a professional service and supportive working relationships. We recognise that from time to time the organisation, its officers or representatives, may fall short of this expectation and you may feel unhappy about some aspect of your experience or the way you have been treated.

The UKAHPP Board of Directors welcomes feedback and aims to resolve potential difficulties as quickly as possible. If you have any concerns about UKAHPP as an organisation concerning the service provided or the conduct of its officers or representatives, you are advised in the first instance, to raise the matter with the individual(s) involved or where this is not possible to the Board of Directors:

In writing to:

The Board of Directors
UKAHPP
Box BCM AHPP
27 Old Gloucester Street
LONDON
WC1N 3XX

By e-mail:                               admin@ahpp.org.uk

Your complaint will be acknowledged within 28 days of receipt. A copy of the UKAHPP Organisational Complaints Procedure will be sent to you.

17.03.16